Help Center
Find answers to common questions
Getting Started
How do I add my first subscription?
What info is required to track a subscription?
Can I add one-time charges?
How do I edit or delete a subscription?
What is 'Paying Since' and why should I fill it in?
Subscriptions & Cards
Can I track credit card bills?
Can I record payment methods?
Can I track usage credits and reset dates?
Can I attach receipts or invoices?
How do subscription logos work?
Can I use multiple currencies?
Analytics & Budgets
What does Analytics include?
How is monthly spending calculated?
What is the 30-day renewal calendar?
What is the Budget tracker?
Why do I see repeated subscriptions?
AI & Reports
What can PayPing AI do?
How do AI credits work?
How do email reports work?
Does AI use external data or read my emails?
Imports & Integrations
How do I connect the Chrome extension?
How does email forwarding work?
Why did an email import get skipped?
Is there a Discord bot?
Can I share data with family or teammates?
Does PayPing work on mobile?
Billing & Plans
What is included in Free vs Pro?
How much is Pro and how do I upgrade?
Can I cancel Pro?
What payment methods are accepted?
Data & Security
How do renewal reminders work?
Can I export my data?
How do I delete my account?
Troubleshooting
Why can't I add more subscriptions?
My totals look wrong - what should I check?
I'm not getting reminder notifications.
Why isn't a logo loading?
AI says I'm out of credits.
Still need help?
Can't find what you're looking for? Contact our support team.